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Step-by-step Download Guide

How to successfully download your 3LC purchase

The following is a step-by-step guide to downloading your new 3LC purchase. If you need additional assistance, please send an email to and we will contact you promptly.


    A note to all iPad or iPhone users:


    You cannnot directly download the 3LC Sessions to an iPad or iPhone. You need to download the videos to  

    your computer first, add the video file to your iTunes and then sync to your device.


    Quick Troubleshooting Tips:


    Most of our customers do not experience technical difficulties. However, if you experience any problems while

    downloading your 3LC purchase, please try the following:


              Ensure you have a decent internet connection

              Restart your computer before attempting to download again

              If you are using a WIFI connection, do not move the computer while downloading. Leave it where it is

              until the download is finished.

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Download Guide


Step 1: You will receive an email (fig 1) shortly after ordering your 3LC download. The email will be from: '' and the subject line will read: "Three Legs Cycling Order ID:". If you do not see the email in your INBOX, check your SPAM/JUNK folder.


Step 2: Click the URL hyperlink found below where it reads 'Logon to the following website to access the digital downloads assigned to your order'. Clicking this will open the Customer Order Logon page (fig 2).

Step 3: On the Customer order logon page (fig 2) fill in the top line with your email address. Then fill in the password you received in your confirmation email on the second line. Then click the 'Logon' button to take you to the Download Form (fig 3).


Step 4: Click on the Download File icon (fig 3) to begin downloading your purchase. If you run into any issues, please reference the Quick Troubleshooting Tips listed at the top of this web page.

Step 4: Your type of computer and the web browser you are using will dictate how your 3LC purchase will download and save to your computer. If prompted by a dialogue box asking if you want to 'Open' or 'Save', click 'Save' or 'Save As' and save to a folder of your choice. The download may automatically take place and save in your "Downloads" folder on your computer. If you enounter any difficulties, please email us at and we will do our best to assist you.


Step 5: Mission Accomplished! Now, hit play and enjoy your ride!

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